![]() ![]() Items must be unworn, unwashed & with all tags & original packaging. ![]() Please CLICK HERE to request an exchange. Sale Items can either receive store credit for the same value of the product(s) or Exchange with the same product of different size. We do not offer refunds for Any Sale Items. In such cases, we will process only store credit after deducting the return shipping charges, duties and taxes. If a shipment remains in customs for more than 14 days and is subsequently returned to us, the customer will be responsible for covering all associated return charges. If you wish to return, kindly send us an email to the customer care team will get back to you with all the return shipping instructions. International return shipping charges, customs duties and any other charges to be paid by the customer. Return shipping within the UAE will be covered by us.įor International orders, item(s) must be returned within 14 days of date shown on the dispatch note. We do not accept returns on Accessories, Jewelry & Masks for sanitary reasons. Items must be unworn, unwashed, free from dirt, dust, hair, fragrances, foreign odor including smoke, free of makeup stains, with all tags & original packaging. NOTE: Store Credit is valid for 6 months from the date of issue.įor UAE orders, the item(s) must be returned to us within 7 days of first receiving the parcel, including faulty products. For Cash on delivery orders you will receive either Store Credit or Exchanges. We do not offer refunds for Cash Payments (COD). Returns that do not meet our requirements may not be accepted. Merchandise must not be worn, altered, or washed and must have all tags and accessories attached. Please note, Shipping Fees will not be refunded. Refunds will be issued in original form of payment (Card Payment only) and must be accompanied by receipt with the merchandise in the original condition. Returns for items bought at full-price are accepted within 7 days from the date of purchase. Please CLICK HERE to request a return or an exchange.įor Card Payments we offer Refunds or Store Credit if requested. If for any reason your shipping time does not align with above estimates, please contact us at or call us at +971 45540926 and we will look into this for you asap. In the event that the order value exceeds a specific threshold, we will apply different shipping charges, which we will inform you about before issuing the invoice. We reserve the right to either accept or decline high-value orders. All applicable fees, taxes and duties are your responsibility. If the wrong delivery address is provided, Chic Le Frique cannot offer reimbursement for this package.Ĭustoms policies vary from country to country. It is the customer's responsibility to provide the correct shipping/delivery address for an order. We are not responsible for lost packages if the customers have provided a wrong address. International orders will take 3 to 5 working days from the date of purchase.Ībove delivery times can change depending on the time of the year, Holiday periods, Weekends and Ramadan. Please make sure you provide us with the correct mobile number and address to avoid any delays. INTERNATIONAL ORDERS - (Shipped through DHL)Īfter you place your order you will receive an email confirmation from us with the tracking number We charge an additional AED10 for Cash On Delivery Orders. Next day delivery is applicable for all orders placed in UAE before 3PM. Please make sure you provide us with the correct mobile number to avoid any delays. Orders placed on Saturdays after 3PM & Sundays will be shipped the following Monday.ĭelivery within the UAE will be AED20 for shipping.Īfter you place your order you will receive an email confirming your order. Multiple transactions may result in multiple postings to the cardholder’s monthly statement.īy processing your order payment and completing an order with us, you are accepting the following terms and conditions regarding the shipping and delivery of your purchase. ![]() CHIC LE FRIQUE will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. ![]()
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